NOS SERVICES D'ASSISTANCE
AND SUPPORT SERVICES

All our services included :

SHIPPING

Tell us your preferred delivery date when ordering. We confirm the move-in date which will be sent by e-mail. And we make telephone contact through our services, within 72 hours of moving in, to set the time slot for our delivery.

INSTALLATION

During the arrangement, we will install the furniture in the room of your choice.

ASSEMBLY AND
COMMISSIONING

The household appliances will be positioned in the room of your choice and the electrical connections made except for the stoves which will not be connected and we will give you the user manuals.

MODIFICATION OR
CANCELLATION

You can change the date of your move by contacting us by e-mail ([email protected]) or by phone (+33 1 86 65 10 00). If you finally want to pick up the furniture yourself at our warehouse, you can cancel the order for the moving in / out service by contacting us and this according to our cancellation conditions.

WARRANTY AND
REPAIR IN THE EVENT OF BREAKDOWN

If a product breaks down, you will need to contact customer service on +33 1 86 65 10 00. A technical advisor will diagnose your fault. If the latter is not resolved after this phone call, we will intervene at your home within 72 hours. If our technician cannot solve the problem, we will exchange your defective product free of charge with an identical or higher product.

RETURN OF EQUIPMENT

You can tell us the preferential pick-up date for the furniture at the start of your rental and adjust it afterwards. You must, at the latest 21 days before your departure, offer us the date on which you want us to collect the equipment. We will confirm this date to you according to the availability of our teams, the maximum will be done to respect your preference. If the date is not suitable, you will be offered another date.

SHIPPING

Tell us your preferred delivery date when ordering. We confirm the move-in date which will be sent by e-mail. And we make telephone contact through our services, within 72 hours of moving in, to set the time slot for our delivery.
During the arrangement, we will install the furniture in the room of your choice.
The household appliances will be positioned in the room of your choice and the electrical connections made except for the stoves which will not be connected and we will give you the user manuals.
You can change the date of your move by contacting us by e-mail ([email protected]) or by phone (+33 1 86 65 10 00). If you finally want to pick up the furniture yourself at our warehouse, you can cancel the order for the moving in / out service by contacting us and this according to our cancellation conditions.
If a product breaks down, you will need to contact customer service on +33 1 86 65 10 00. A technical advisor will diagnose your fault. If the latter is not resolved after this phone call, we will intervene at your home within 72 hours. If our technician cannot solve the problem, we will exchange your defective product free of charge with an identical or higher product.
You can tell us the preferential pick-up date for the furniture at the start of your rental and adjust it afterwards. You must, at the latest 21 days before your departure, offer us the date on which you want us to collect the equipment. We will confirm this date to you according to the availability of our teams, the maximum will be done to respect your preference. If the date is not suitable, you will be offered another date.

At the end of your contract we offer you to :

Extend
Extend the rental
period of your item according to the period
that suits you.
Exchange
Exchange one item for
another that best suits
your desires and tastes.
Keep
Keep the product by
choosing our affordable
purchase option.
Buy
Buy the product whenever
you want during
the term of your contract.
Turn over
Return the item with
our take-back service
and we'll take care of everything.
Extend
Extend the rental
period of your item according to the period
that suits you.
Exchange
Exchange one item for
another that best suits
your desires and tastes.
Keep
Keep the product by
choosing our affordable
purchase option.
Buy
Buy the product whenever
you want during
the term of your contract.
Turn over
Return the item with
our take-back service
and we'll take care of everything.

And for the duration of your contract,
an after-sales service is at your disposal :

A question about a product?
Do you have any doubts about the use of a product? A question about its maintenance? Our team is here to help. Do you have questions about Orent and how its offer works? You will find the answers in the FAQ section.

A breakdown is no longer a concern
If a product breaks down (1), contact us. A technical advisor will diagnose your failure. If the latter is not resolved after this phone call, we will intervene at your home within 72 hours. If our technician cannot solve the problem, we will exchange your defective product free of charge with an identical or higher product. (1) failure occurring under normal conditions of use